CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Lasting customer relationships are the key to long term profitability.

Orangutech’s consulting and implementation services can help organizations create effective Customer Relationship Management (CRM) systems (such as Microsoft Dynamics) that establish, maintain and enhance customer relationships.

Orangutech CRM implementations adhere to a proven process driven by specific requirements. They ensure that every CRM system is properly configured to support the unique needs of every organization.

Areas of expertise include:

• Case & Incident Management
• Correspondence Tracking
• Request and Task Management
• Outreach and Contact

Our CRM professionals understand the relationship between strategy, people, process and technology and they have extensive experience with extended value solutions for:

• Strategic Alignment and Compliance
• Collaboration and Workflow Automation 
• Information Management
• Security and Infrastructure.

Orangutech also works directly with manufacturers to implement application solutions (such as Microsoft’s Dynamics – CRM), which include core CRM applications for customer-centric and information-driven marketing, sales and customer support.