Orangutech Support

3rd Party Tool Implementation

Orangutech is dedicated to supporting our software customers. Our dedicated in-house support team is available to answer any questions you may have.

 

Just drop us a line, and we'll help you out!

Orangutech Supported Products

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Service Level Agreements

As part of any purchase through Orangutech of one of our supported products, you are provided with a dedicated Orangutech Customer Success Manager, and access to our in-house Support Team.

 

Orangutech offering the following SLA support hours to our support customers. Our Support Team is based in Ottawa, Ontario, Canada

Response Time:

Orangutech guarantees a response time of 4 hours within our office hours

Support Office Hours:

8:00 AM and 4:00 PM (EST)

Monday to Friday

Excluding statutory holidays

Support Channel

As a Orangutech support customer, you have access to our support team.

Support requests can be logged through the following channels, where they will be assigned a support ticket (number) that will be used in the communication regarding the support request.